Pix Crystal Advantage
The Pix Crystal Advantage - Our Unique Store Benefits
We built our store around our customers and giving them the best experience possible. Check out some of our unique store benefits. You won't find these benefits anywhere else.
Bulk Order Discounts
We are the only 3D crystal engraving service that offers customized order fulfillment for corporate and club events and awards, allowing event organizers to deliver truly personal awards with industry leading pricing that will WOW the recipients.
Gift Cards
Don’t know what image to use? Buy a gift card and send it as a gift so someone else can customize a crystal of their own.
Loyalty Points
The only crystal engraving service that offers loyal souvenir collectors a discount on future purchases. Earn enough points and you could use them towards a FREE crystal!
Customer First Mindset
Competitive prices, fast shipping with expedited shipping options, an experience built around customer satisfaction and experience, exceptional customer service, and unique customer benefits all put the customer first. We believe these are the essentials of an amazing online shopping experience.
Quality Assurance Guarantee
We want our customers to feel confident and safe buying from us no matter what. With our Quality Assurance Guarantee, we promise your crystal will be free of any quality issues or errors in manufacturing, including major imperfections such as permanent blemishes, chips, scratches, and cracks to the crystal prior to delivery, and issues with the laser engraving process, including fade or scan lines. This does not include crystal image positioning or image quality, although we guarantee your crystal will be optimized with HD upscaling enhancements for the highest quality possible If well taken care of, we guarantee your crystal will last a lifetime, even longer!
Available Lifetime Replacement Warranty
For those who want extra protection for their new investment, we offer a lifetime replacement warranty in the event your crystal becomes damaged. This lifetime replacement warranty covers 100% damages and guarantees you an exact replacement crystal in the event of an accident that causes significant damage to the crystal, including any permanent blemishes, chips, scratches, and cracks.
How it works - Submit a RMA via our contact form with a picture of your crystal and the damage, your name, phone number / email, and order number if you have it. We save your order details (including uploaded photos) so even if your photo gets deleted from your phone or computer, we still have it!
The optional lifetime replacement warranty is ONLY available at Pix Crystal.
Available Extended Accessory Warranty
The extended accessory warranty is good for 2 years to replace light bases, keychains, and pendants. This warranty covers any significant damage including permanent blemishes, chips, scratches, and cracks to keychains and pendants. Light bases will be replaced in the event of faulty wiring or water damage.